FAQ

HOW DOES SHIPPING WORK?

Mustnova partners with global merchants, in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive in USA and Canada, and it can take up to 3-4 week depending on the country. Please do not panic if it does not show up immediately, it's on its way.

We offer international shipping options too - no matter where you are, you can buy from us!


THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S., your country's customs department may decide to hold your items at the border temporarily, often without explanation! 
Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!


WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us a email: helpmustnova@hotmail.com

WHERE ARE WE LOCATED?

We are located in Miami Beach, 407 Lincoln road 12B